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Returns

For easy hassle free returns, we have a 14 day returns policy on any items ordered through our website and returned to us in their original condition.

To return a product, please contact us first on 01 6904422 or enquiries@cuddlespetstore.com

You can return Items ordered online to the store, please bring your online receipt with you.

Should you wish to exchange your items for an equivalent item, eg clothing in a different size, we will exchange this for you on receipt of the original item.

Normal shipping rates apply to the replacement item.

Where the replacement item is a different price we will either refund the difference or contact you to arrange for a top up payment.

Replacement is subject to availability

Where you wish to return an item for a full refund then we will refund you the amount paid within 7 days of receipt of goods.

Where you wish to return a faulty item the procedure is the same as a refund or exchange. We may also require you to send us a digital photograph of the item for initial assessment.
When an item is found to be faulty or needs to be returned, through an error on our behalf, we will refund the cost of posting it back to us or arrange for courier collection.
Refund, replacement or repair is subject to assessment of fault. This does not affect your statutory rights.

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