Cupid & Comet Rope Core Penguin

CB8345

Delivery

When you order online at www.cuddlespetstore.com you have a choice of having your order delivered to you at home or work, or you can collect it in-store at Cuddles Pet Store, Balbriggan, Co Dublin, Ireland.

Order before 4pm Monday to Friday for same day dispatch.

Delivery Costs

Ireland & *Northern Ireland

• Free standard delivery on orders over €25
• Orders under €24.99 - standard delivery €6.00

*Northern Ireland Deliveries - Customers in Northern Ireland, please choose Ireland as your Country at checkout.

Please note:

Deliveries are taking longer than normal and we recommend placing your orders as early as possible to avoid disappointment.

England Scotland & Wales

It is with deep regret that we no longer deliver to England, Scotland & Wales. See our full delivery policy for more information.

Europe & Worldwide

We deliver to Europe and Worldwide, see our full delivery policy.

Click & Collect

Click & collect for free at Cuddles Pet Store in Balbriggan.

Extended Christmas Returns

We hope your pet loves their Christmas goodies? Don't worry if they don't, items purchased online can be returned in store or by post.

Items bought between 1st November and 24th December 2023 can be returned with your receipt until 15th January 2024 for a refund or exchange. Items must be in their original condition. View our returns policy for more information.

Returns

For easy hassle free returns, we have a 14 day returns policy on any items ordered through our website and returned to us in their original condition.

To return a product, please contact us first on 01 6904422 or enquiries@cuddlespetstore.com

You can return Items ordered online to the store, please bring your online receipt with you.

Should you wish to exchange your items for an equivalent item, eg clothing in a different size, we will exchange this for you on receipt of the original item.

Normal shipping rates apply to the replacement item.

Where the replacement item is a different price we will either refund the difference or contact you to arrange for a top up payment.

Replacement is subject to availability

Where you wish to return an item for a full refund then we will refund you the amount paid within 7 days of receipt of goods.

Where you wish to return a faulty item the procedure is the same as a refund or exchange. We may also require you to send us a digital photograph of the item for initial assessment.

When an item is found to be faulty or needs to be returned, through an error on our behalf, we will refund the cost of posting it back to us or arrange for courier collection.

Refund, replacement or repair is subject to assessment of fault. This does not affect your statutory rights.